Contact information
Contact Us
If you have a question about an order, shipping, or the product itself, the best way to reach us is by email.
We aim to respond within 1–2 business days.
Before reaching out, please note:
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Shipping times and options are shown at checkout
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Orders placed before 11:00am (AEST) on business days are typically dispatched the same day
If your enquiry is about an existing order, please include:
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your order number
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the email used at checkout
This helps us resolve things faster.
Order issues
If your order arrived damaged, incorrect, or incomplete, contact us within 7 days of delivery with photos of the issue so we can look into it properly.
Media & partnerships
For media, partnerships, or collaborations, please email hello@2thrv.com with a brief overview. If it’s a fit, we’ll get back to you.