Refund policy

Refund & Returns Policy

Because our products are food, all sales are final.

2THRV products are made to be consumed. For health and safety reasons, we don’t accept returns or exchanges - including for unopened items.

That said, if something isn’t right, we’ll always look at it properly.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, please email us at hello@2thrv.com within 14 days of delivery, including your order number and clear photos of the issue.

If the issue is confirmed, we’ll replace the item first wherever possible. If a replacement isn’t available, we may issue a refund at our discretion.

Shipping delays

Once an order has been dispatched, delivery times are handled by the carrier.

Delays caused by shipping carriers, customs processing, weather, or other factors outside our control don’t qualify for a refund.

Lost parcels

If a parcel is confirmed as lost by the carrier, we’ll investigate and, where appropriate, arrange a replacement.

Claims must be submitted within 14 days of the expected delivery date.

Orders marked as “delivered” by the carrier but reported as missing may not be eligible for replacement or refund.

International orders

International orders may be subject to customs duties, taxes, or import fees set by the destination country. These charges are the customer’s responsibility.

We don’t offer refunds for orders refused or returned due to unpaid customs duties or taxes.

Refund method

Any approved refunds are issued back to the original payment method. We don’t issue refunds as store credit unless explicitly stated.