Refund policy

Refund & Returns Policy

30-day money-back guarantee for 2THRV Mixed Berry Gel

Taste is personal. If your first experience with our gels is not right for you, contact hello@2thrv.com within 30 days of confirmed delivery.

Our standard taste guarantee covers genuine first-use purchases where you have tried no more than three gels and return the remaining unopened gels, unless we waive the return. One standard claim is normally available per customer or household. If your circumstances are different, contact us so we can review them.

For a complete eligible return, we refund the complete amount you originally paid, including original shipping. You pay the return postage. We process the refund after the return arrives, unless we waive the return.

Multiple boxes and partial returns

If you purchased multiple boxes, you can return the remaining unopened gels from the box you tried, together with all completely unopened paid boxes. If you keep part of the order, we refund only the amount actually paid for the returned gels; original shipping is not refunded for a partial return. Free promotional gels, gifts and rewards have no cash refund value.

Unopened change-of-mind returns

A completely unopened gel order may normally be returned within 30 days of confirmed delivery. We refund the amount paid for the returned gels, including original shipping when the complete order is returned. You pay return postage. For other circumstances, contact us to discuss the available options.

Unused bottles and merchandise

Unused bottles and other unused merchandise can be returned within 30 days of confirmed delivery. You pay return postage. We refund the amount actually paid for eligible returned items after they arrive. The gel taste guarantee is separate and does not cover used merchandise. No restocking fee applies to eligible returns.

How to arrange a return

Email hello@2thrv.com with your order number, the email used at checkout and the reason for your request. For a taste-guarantee claim, tell us how many gels you have tried and how many remain unopened. We respond within 24 hours.

Contact us before posting a return. We will confirm the return address, reference, packing instructions and refund amount. Keep your proof of postage. You do not need to return used or opened gels. We may waive a return where it is impractical or disproportionate.

Damaged, defective, unsafe or incorrect goods

If something is wrong with your order, contact us as soon as you can with your order number and any helpful photos. For a gel-quality issue, include the batch details if available. We will investigate and arrange the appropriate remedy. Do not use a gel you believe may be unsafe.

The taste-guarantee conditions and 30-day window do not limit your rights for damaged, defective, unsafe or incorrect goods. We cover reasonable return costs where required for a confirmed product fault or our mistake.

Delayed or missing deliveries

If your delivery is delayed or missing, email us with your order number so we can check the tracking, investigate with the carrier and explain the next steps. A delivery scan alone does not end our review of a missing-parcel report. We will provide the remedy required by your circumstances and applicable consumer rights.

Refund method

Refunds return through the original payment method and reflect the amount actually paid after discounts and previous adjustments. Split payments are restored to their original sources. After processing, your bank or payment provider may take a few business days to show the refund. We will not substitute store credit for a refund you are owed without your agreement.

Your consumer rights

This voluntary guarantee is in addition to your rights under the Australian Consumer Law and other applicable consumer laws. Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, restricted or modified.