Shipping policy
Shipping Policy
We ship from Australia and currently deliver to a limited number of countries. Available shipping options, prices, and estimated delivery times are shown at checkout based on your location.
Where we ship
We currently ship to:
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Australia
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New Zealand
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United States
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Canada
If shipping isn’t available to your location, this will be shown at checkout.
Order processing & dispatch
Orders placed before 11:00am (AEST) on business days are typically dispatched the same day.
Orders placed after 11:00am (AEST), on weekends, or on public holidays are dispatched the next business day.
Once an order has been dispatched, you’ll receive a shipping confirmation and tracking details where available.
Australia
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Standard shipping: 2–7 business days
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Express shipping: 1–3 business days
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Free standard shipping on Australian orders over $150 AUD
New Zealand
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Standard shipping: 5–10 business days
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Express shipping: 2–4 business days
United States & Canada
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Standard shipping: 7–14 business days
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Express shipping: 3–6 business days
Delivery timeframes are estimates only and may vary due to carrier delays, customs processing, or factors outside our control.
International orders & customs
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in our product or shipping prices and are the responsibility of the customer.
We do not offer refunds for orders refused or returned due to unpaid customs duties or taxes.
Delivery responsibility
Once an order has been handed over to the carrier, delivery timelines and handling are managed by the shipping provider. We’re not responsible for delays caused by carriers, customs, weather conditions, or incorrect shipping details provided at checkout.